AI enabled experience

Systems leadership across integration, support operations, automation, and AI-assisted delivery.

I use AI as part of the working toolkit: speeding up analysis, documentation, data cleanup, scripts, review queues, and support workflows while keeping judgment, privacy, and delivery discipline in the loop.

Contact Work history

Support operations

Built and stabilized support workflows across ticketing, CRM, telephony, IVR, knowledge base, vendor coordination, escalation paths, and team training.

Zendesk
contact center
customer support operations
support workflows
escalation handling
knowledge base
service desk
ticketing workflows
client-facing support

ERP and integration

Implementation and administration work across ERP delivery, integration flows, tax and EDI touchpoints, controls, UAT, go-live readiness, and maintainable handoffs.

NetSuite
EDI
Celigo
integrator.io
Avalara
Oracle
SuiteScript
SuiteCloud
UAT
go-live

Data and automation

Reporting and automation work across data warehouses, SQL, Python, APIs, dashboards, operational alerts, and cleanup for repeated manual processes.

AI enabled
clear communicator
Snowflake
SQL
REST
API
Git
Python
dashboards
OCR
workflow automation
source-backed data
reporting
performance optimization
release management

Apps and leadership

Mentoring and clear communication through launches, escalation decisions, runbook transitions, release notes, app-support planning, and local-first app work.

AI Consultant
mentor
leader
team leadership
iOS
SwiftUI
CloudKit
SQLite
app support
release notes